Support
Help with Tensen
Answers to the questions we get asked most. If yours is not here, write to us and a person will reply.
Write to us
Tell us what happened and, if it helps, which version of the app you are on. We reply within two working days.
Frequently asked questions
How do I start a journal?
Create an account, then log your first dream. Add the night it happened, your mood, how vivid it was, how clearly you recalled it, and whether you became lucid. Tag the people, places, symbols and emotions in it so the entry becomes searchable later.
How does the Apple Health connection work?
Tensen asks for read-only access to Sleep Analysis. It reads your sleep sessions, groups them per night, and lines each night up with the dream you logged for it. Tensen never writes anything back to Apple Health. You can withdraw the permission at any time in the iOS Settings app.
How do I manage or cancel Tensen Pro?
If you subscribed in the app, open your Apple ID settings, choose Subscriptions, and manage Tensen there. If you subscribed on the website, open your Tensen account settings. Cancelling stops the next renewal and leaves the period you already paid for running.
Can I get my journal out?
Yes. Export your full journal as CSV, JSON or PDF from the app at any time. The export contains every entry, every structured field and every tag.
How do I delete my account?
Open Settings and choose Delete account, or write to us from the address your account uses. Everything in the account is erased. The deletion page walks through both routes.
What happens to what I write?
Your entries are stored with your account. If you use the AI features, the text of the entry is sent to our AI provider to extract tags and write reflective notes, under a contract that forbids using it to train models. We never sell your data and never use it for advertising.